Terms of service
TERMS OF SERVICE AND CONDITIONS OF SALE
Effective Date: [EFFECTIVE DATE]
These Terms govern the use of [WEBSITE] and the purchase of goods and services from [LEGAL COMPANY NAME], trading as [TRADING NAME] (“Company”, “we”, “us” or “our”).
By placing an order, accepting a quotation or otherwise entering into a transaction with us, you agree to the applicable terms stated here together with any specifically agreed quotation, proposal or purchase order.
Nothing in these Terms excludes rights or obligations that cannot legally be excluded under UAE law.
1. COMPANY INFORMATION
Legal Name: [LEGAL COMPANY NAME]
Trading Name: [TRADING NAME]
Trade Licence Number: [TRADE LICENCE NUMBER]
Licensing Authority: [LICENSING AUTHORITY]
Registered Address: [ADDRESS]
Website: [WEBSITE]
Email: [EMAIL]
Telephone: [PHONE]
2. PRODUCTS AND SERVICES
We supply automatic identification and data capture (“AIDC”), barcode, labelling, printing, scanning, mobile-computing, RFID and related products, consumables, accessories, spare parts and services.
Product availability is subject to stock and supplier availability.
3. PRODUCT INFORMATION
We take reasonable steps to provide accurate product descriptions, specifications, photographs and compatibility information.
Manufacturer photographs and specifications may be used.
Customers must review technical specifications before purchasing.
If a manufacturer materially changes a specification after an order is placed but before fulfilment, we will notify the customer where the change materially affects the agreed product and provide the options required by applicable law.
4. COMPATIBILITY
The customer is responsible for providing accurate printer models, part numbers, dimensions, interfaces, materials and other relevant technical information.
Recommendations provided by us are based upon the information supplied by the customer.
Where we expressly confirm in writing that a specific product is compatible with a specifically identified device, that confirmation forms part of the applicable transaction.
5. ORDERS
Submission of an order does not necessarily constitute our final acceptance of that order.
We may issue an acknowledgement confirming receipt.
An order becomes binding when we expressly confirm acceptance, issue an accepted sales confirmation, begin specifically authorised fulfilment or otherwise form a contract in accordance with applicable law.
6. PRICING
Prices are displayed or quoted in the currency indicated.
Applicable VAT, shipping, installation, configuration and other charges will be displayed or communicated as required before the transaction is finalised.
We will not impose undisclosed logistics or payment charges contrary to applicable UAE law.
If an obvious technical, typographical or pricing error occurs, we may contact the customer before fulfilment and provide the customer the opportunity to proceed at the correct price or cancel the affected order and receive any amount already paid.
7. PAYMENT
Payment must be made using an approved payment method and in accordance with the payment terms shown at checkout, on our quotation or on our invoice.
For credit-account customers, agreed credit terms apply.
Late payment by commercial customers may result in suspension of further supply or credit facilities to the extent permitted by law and the applicable agreement.
8. TITLE
Where permitted by law and applicable to the transaction, ownership of goods remains with us until full payment of the applicable invoice has been received.
Risk and title may be subject to specifically agreed delivery terms or Incoterms for commercial transactions.
9. STOCK AND SPECIAL ORDERS
Products marked or quoted as special order, back order, made to order, custom manufactured or supplier order may require advance payment or deposit.
Once procurement or production has begun, cancellation may be restricted as stated in our Return and Refund Policy and the applicable quotation.
10. CUSTOM LABELS, RIBBONS AND CONSUMABLES
For custom consumables, the customer is responsible for approving specifications including dimensions, material, adhesive, ribbon formulation, core size, winding direction, roll quantity, artwork, barcode information and printer compatibility.
Production tolerances that are normal and commercially accepted for the applicable manufacturing process are not defects unless the parties expressly agreed otherwise.
Products that materially fail to meet agreed specifications remain subject to applicable contractual and statutory remedies.
11. SHIPPING AND DELIVERY
Shipping is governed by our Shipping Policy and any delivery terms contained in an accepted quotation.
Delivery dates are estimates unless expressly identified and accepted as guaranteed delivery dates.
We will use reasonable efforts to meet stated delivery dates.
Applicable statutory rights relating to qualifying delivery delays remain unaffected.
12. INSPECTION
Customers should inspect deliveries promptly for visible damage, shortages and incorrect products.
Prompt notification assists us in pursuing carrier and supplier claims.
Failure to provide immediate notification does not remove a statutory right that cannot legally be waived.
13. RETURNS AND REFUNDS
Returns, cancellations, exchanges and refunds are governed by our Return and Refund Policy together with applicable UAE law.
14. WARRANTY
Warranty coverage varies by product and manufacturer and will be as stated on the product, quotation, invoice or applicable warranty documentation.
Customers must comply with manufacturer installation, operating, storage and maintenance requirements.
Warranty ordinarily does not cover damage resulting from misuse, accident, improper installation, unauthorised modification, unsuitable environmental conditions or incompatible consumables, subject always to applicable mandatory law.
15. THIRD-PARTY PRODUCTS
Products manufactured by Zebra, Honeywell, TSC, HPRT, Datalogic, SATO, Citizen, Bixolon, Brother and other manufacturers remain products of their respective manufacturers.
Reference to third-party brands does not itself represent that we are an authorised distributor, agent or affiliate unless we expressly state that such a relationship exists.
16. INTELLECTUAL PROPERTY
The content, layout, Company branding, graphics, text and original material appearing on our website are owned by us or used under licence and may not be copied or commercially exploited without permission.
Third-party trademarks and product names remain the property of their respective owners.
17. ACCEPTABLE WEBSITE USE
You must not:
• interfere with website security;
• attempt unauthorised access;
• introduce malicious software;
• scrape the website in a manner that materially disrupts its operation;
• use the website for unlawful activity; or
• impersonate another person or organisation.
18. LIMITATION OF COMMERCIAL LIABILITY
Nothing in these Terms excludes liability that cannot legally be excluded.
Where the customer is not entitled to a mandatory consumer remedy and to the maximum extent permitted by applicable law, we will not be liable for indirect, incidental or consequential commercial losses including loss of profit, loss of revenue, loss of opportunity, loss of production, business interruption or loss of anticipated savings arising from a transaction.
To the extent legally permissible for such commercial transactions, our aggregate contractual liability arising from an affected order will not exceed the amount paid to us for the goods or services giving rise to the claim.
These limitations do not apply where prohibited by applicable law.
19. CUSTOMER DATA AND PRIVACY
Personal data is processed in accordance with our Privacy Policy and applicable UAE data-protection legislation.
20. FORCE MAJEURE
Neither party will be responsible for failure or delay caused by circumstances reasonably outside its control, subject to applicable law.
Such circumstances may include natural disasters, governmental actions, war, civil disruption, epidemics, major transport interruption, supplier shutdowns, port closures and similar events outside the affected party's reasonable control.
The affected party must take reasonable steps to mitigate the impact.
Nothing in this provision removes a mandatory statutory remedy arising from an excessive or qualifying delivery delay.
21. QUOTATIONS AND NEGOTIATED COMMERCIAL TERMS
A quotation may contain transaction-specific commercial terms.
Where an expressly accepted quotation, framework agreement or purchase order contains specifically negotiated terms that conflict with these general Terms, the specifically negotiated terms will take precedence for that transaction to the extent permitted by law.
22. GOVERNING LAW AND JURISDICTION
These Terms and transactions with us are governed by the applicable laws of the United Arab Emirates.
Subject to any mandatory dispute-resolution procedure, consumer jurisdiction or competent-authority requirement, disputes shall be submitted to the competent courts of [EMIRATE], United Arab Emirates.
Nothing in this provision prevents either party from using any mandatory or legally available consumer-protection or regulatory dispute procedure.
23. SEVERABILITY
If any provision of these Terms is held invalid or unenforceable, it will be treated as ineffective only to the extent of that invalidity, and the remaining lawful provisions will continue to apply.
24. CHANGES TO THESE TERMS
We may update these Terms prospectively to reflect changes in law or our commercial operations.
Terms applicable to an already accepted order will not be materially changed unilaterally to the customer's detriment except where required by law or agreed with the customer.
25. CONTACT AND COMPLAINTS
Questions and complaints may be sent to:
[LEGAL COMPANY NAME]
[ADDRESS]
[EMAIL]
[PHONE]